Refund policy

If you receive a product that is damaged, defective, or not as ordered, contact us at on mail within 24 hours of receiving your order. Upon receiving your request, we will arrange for a return pick-up to collect the item at the earliest.

Return Conditions

• Return request should be generated within 24 hours of item delivery.
• We only accept returns on damaged or defective products. No returns will be accepted in case of size or quality issues.
• Please record a product unboxing video so we can understand the issue and process your request at the earliest.
• We will not accept returns of items without the required label or seal.
• Items altered from their original condition or damaged after delivery will not be accepted.
• Products damaged during use are not eligible for refund or replacement.

Note: If the return does not comply with our policy, no replacement or refund will be provided, and we reserve the right to withhold any funds already received.

Refund Policy

• In the case of a broken or damaged product, a replacement will be sent.
• Refunds are not issued for broken or damaged products.
• Refunds are only applicable in cases of incorrect product delivery or non-delivery.
• Refunds are processed in the same manner as the original payment.
• For card or net banking payments, the refund is credited to the same account.
• For COD orders, the refund is credited after confirmation from the customer.
• Shipping charges on COD orders are not refunded.
• Refunds are typically processed within 8-10 working days after we receive the product in its original condition.

Note: We are not responsible for delays in crediting the cardholder's account, as this is managed by the issuing bank